How Can SERVPRO of Alamo Heights Help You?

3/20/2017 (Permalink)

Oftentimes we are asked how exactly can we help you?  

Here are some answers to commonly posed questions:

We can help with your water event; but what is a water event anyways? 

  A water event is any time that water is in a place within your house that it is not supposed to be.  Some common examples include: dishwasher overflow, pipe burst, flood water, roof leak, washing machine overflow, toilet overflow, washing machine line break, AC leak, refrigerator/ freezer leak, etc.  If you see water that is not supposed to be there, give us a call at (210) 822-2063.

So, what exactly will you do for my water event?

  We will have certified, background cleared professionals that come out for to scope (inspect) your home within four hours of your call, day or night, to determine where the water has caused damage.

But won't this inspection cause further damage?

  We use non-invasive moisture meters and a thermal imaging camera to find the hidden water and hidden damage, so no additional damage is caused to your home.

Well, then what will you actually do?

  We will then, per IICRC guidelines (our governing body) and our 46 years of experience as the industry leading water mitigation company, dry your home to make it "like it never even happened."  We work with all insurances companies and will make sure that both you and your insurance know what is going on to help put your mind at ease.

What if I don't have insurance?

  Have no fear, SERVPRO of Alamo Heights is here!  We accept all major credit cards and will work directly with you on payment arrangements.

I didn't have a water event, so how else can you help me?

  We also help with fire damages and smoke damages.  A fire is a traumatic event in anyone's life and we work with you to get your life back to normal as soon as possible.  We will come into your home to perform a scope (inspection) of your home and let you know what needs to be done within four hours of your initial call.  At a minimum, fires typically require soot removal/ cleaning of all affected areas and deodorization.  We make sure that everything is done completely so that the trauma is as short lived as possible. 

What else do you do?  I have never experienced a water event or a fire at my house, so why should I call you?

  We also do:

·         Bio-hazard clean-up

·         Crime scene clean-up

·         Vandalism clean-up

·         Sewage clean-up

What areas do you service?

  We have worked all around the country.  On a day to day basis we work primarily within 50 miles of San Antonio, TX

When are you available?

  We have someone available for water and fire damages twenty-four hours a day, seven days a week, 365 days a year.